Privacy policy

This privacy notice details what information we store about our customers of Balmichael Glamping and how we keep your personal details safe.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: www.balmichaelglamping.co.uk/terms.

This privacy policy applies only to the actions of Balmichael Glamping and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, Balmichael Glamping is the "data controller". This means that Balmichael Glamping determines the purposes for which, and the manner in which, your Data is processed.

General Data Protection Regulations (GDPR)

Under the General Data Protection Regulations Protection Act, we have a legal duty to protect any information we collect from you. We use leading technologies and software to safeguard your data and keep strict security standards to prevent any unauthorised access to it.

Information we hold

Balmichael Glamping will collect your Data in a number of ways, for example:

• when you contact us through the Website, by telephone, post, e-mail or through any other means;
• when you enter a competition or promotion through a social media channel;
• when you make payments to us, through this Website or otherwise;
• when you use our services;

in each case, in accordance with this privacy policy.

Please note we do not store any debit/credit card details

How we collect personal information

We collect data about you in the following ways:

• data is given to us by you through visiting this website (www.balmichaelglamping.co.uk) or when you send us correspondence, or
• data is automatically collected

How we use personal information

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

• internal record keeping;
• improvement of our products / services;
• in each case, in accordance with this privacy policy.

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

How your browsing information is used

To the extent that you access the Website, we will collect your Data automatically, for example:

• we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
• we will collect your Data automatically via cookies, in line with the cookie settings on your browser.

Who we share information with

Under strictly controlled conditions data may also be shared with:

• Contractors/Suppliers/Appointed Agents of Balmichael Glamping
• Organisations - when required by law for the purpose of the prevention or detection of crime.

When we allow access to your information, we will always have complete control of what contractors/suppliers see, what they are allowed to do with it, and how long they can have access to it.

We will never sell your data for commercial or marketing purposes.

Data Storage and Retention

All information you provide to us is stored on our secure, encrypted servers within the EEA. All transactions will be encrypted using SSL technology.

We take your privacy very seriously, and will take all reasonable steps to protect your personal data, but please be aware that any data which you send to our site is sent at your own risk.

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights to your personal data held by Balmichael Glamping

You have the following rights in relation to your data:

• Right to request, in writing, a copy of all the personal data we hold about you. This is a 'Subject Access Request'.
• Right to correct, the right to have your data rectified if it is inaccurate or incomplete.
• Right to request that data held by us is deleted

Requests for access to personal data (other than those falling within routine business) should be addressed in writing to:

Balmichael Glamping,
Balmichael,
Shiskine,
Isle of Arran
KA27 8DT

Balmichael Glamping will make provisions to comply with requests regarding personal information as quickly as possible but will ensure that it is provided within 30 calendar days as required in the Act. We will acknowledge your request within 7 working days. Unless there is a good reason for delay. In such cases, the reason for delay will be explained in writing to the data subject making the request.

Contact:

Balmichael Glamping,
Balmichael,
Shiskine,
Isle of Arran
KA27 8DT

Email: stay@balmichaelglamping.co.uk

Telephone: 01770 465 095

Links to third party websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Security

We will ensure your data is held securely with password-protected access for a limited number of staff to process your requirements, orders and answer your enquiries.

Breaches of Data/Complaints

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.

ICO Helpline - Tel 0303 123 1113 or visit their website.

Changes to this policy

Balmichael Glamping reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations

January 2020